Scratch Spy connects the telematics, video, and GPS your fleet already has into one automatic, documented case, every time a vehicle is damaged while parked.
A parked vehicle gets hit. No one saw it. By the time someone notices, the evidence is scattered across systems no one has time to check.
Someone has to pull video, GPS logs, and inspection history by hand, for every single incident.
Without proof, fleets often absorb costs that were never theirs to pay.
No documented pattern of safety means no leverage at renewal.
Scratch Spy runs on the systems you already have. No new hardware, no switching vendors. Every step below runs on live telematics alone if you have no camera yet, real photo evidence, when you have it, only makes it stronger.
An impact is detected while the vehicle is parked, or new damage is reported.
GPS and telematics are pulled automatically from your existing systems, plus video if a camera is connected.
The system reconstructs the timeline and compares before/after vehicle condition using computer-vision analysis.
A person approves, corrects, or requests more evidence. The system assists, never decides alone.
A documented case, ready for claims, repair, or dispute.
Scratch Spy doesn't replace your telematics or camera system. It makes it worth more.
Works with open-API providers like:
Per vehicle, per month. Simple, transparent pricing that scales with your fleet.
A fixed annual fee covering onboarding, support and your evidence dashboard.
Each block of vehicles has its own, lower price. The more of your portfolio you connect, the lower your average price per vehicle.
You choose how many vehicles you want access to. The price is agreed up front and stays fixed for the term.
Benchmark included: your portfolio against the anonymous market, at no extra cost.
The agreed number is checked against the vehicles the platform actually counts through fleets that have granted you access, and you are alerted before you pass it. Your fleets pay for their own plan separately.
No camera needed. Know about every hit, document it and stop overpaying for repairs.
Start hereEverything in Essential, plus the investigation and evidence done for you.
Start hereOptional, on top of your plan or partner price. Scratch Spy switches them on for you.
Confirmed claims where the other party can be identified, largest first, with the evidence package ready to send.
Incident fingerprints and risk measures per insured fleet, through the API, for pricing policies. No person or vehicle can be identified in it.
Real math. Your numbers. No marketing fluff.
Industry data suggests roughly 1 incident per 100 vehicles per month for private cars, adjusted upward here for commercial fleet exposure. Edit to your own fleet's history.
The full process without Scratch Spy runs 3-4 hours: calls, paperwork, coordination. Scratch Spy automates evidence retrieval, not every conversation, so 2 hours is a real, conservative estimate of what's actually saved.
A conservative average across all repairs, caught overcharges and clean invoices together. Included on every plan, no camera needed.
Not repair time itself, that's fixed by the damage. This is how long a vehicle would otherwise sit with unnoticed damage before someone caught it manually.
A real, sourced default based on commercial van rental rates. Edit to your own fleet's real lost revenue or replacement cost.
EVs and vans typically cost more to repair than standard vehicles (roughly +15% and +25%, industry data). Adjusts the suggested claim value below, still fully editable.
Minor collision repairs (scratches, dents, minor bumper damage) typically cost a few hundred to low thousands. Edit to match your fleet's average.
Not every documented amount gets recovered, insurers still dispute some claims. 50% is a conservative starting point, adjust to your own experience.
These are your own inputs, calculated live, not a promise.
Sample data, real workflow. See exactly what your team would see.
Sample case for illustration, timings and outcome are representative, not a live feed.
Yes, the same system Professional uses. Add a photo to any case yourself, any time. What Essential skips is the camera that does it automatically: we flag impacts using calibrated telematics, combining your fleet's own baseline with patterns across our customer base, for fewer false alarms than raw thresholds alone. Add a photo whenever you want stronger documentation.
Automatic, continuous camera coverage. A camera on the vehicle, dashcam, sentry mode, whatever you've got, captures and compares photos without anyone having to remember to do it. Nothing gets missed while you're busy running a fleet.
For the strongest coverage, yes. A single front-facing camera only sees what it's pointed at, it won't catch a scratch on the rear or side. More angles mean more coverage, but even one camera is a real step up from telematics alone.
With Professional's photo evidence, yes, it can genuinely strengthen your case. Essential alone gives you a timestamp and a calibrated alert, not photographic proof, so most fleets on Essential still repair and absorb minor costs rather than dispute them. If recovering claims value matters to you, that's exactly what Professional is built for.
A single-tenant telematics provider only ever sees your own fleet's data. We can also see when a specific location, a parking spot, loading bay, depot corner, has had incidents reported by other customers too. It's anonymized pattern intelligence no single fleet's own data could ever surface, included on every plan, no camera required.
Most fleets have no independent way to know if a repair shop's invoice is fair, they either trust it or they don't. We check the invoiced amount against typical cost ranges for that specific type of damage and flag likely overcharges automatically, on every invoice, not just a one-off check. No camera or photo evidence needed, just the damage type and cost.
Yes. If a camera catches the offending vehicle in frame, before it drives off, we read its plate as text automatically. This is different from identifying the owner: we don't have legal access to a vehicle registry, only the police or your insurer do. But a clear, timestamped plate reading is exactly what you'd hand to either of them to pursue it, far stronger than "a van hit us sometime overnight."
Nothing is deleted: your cases stay yours, for claims still in progress, and the vehicle stops receiving data. A later owner who looks up the VIN sees only the date of each incident, what happened and how it ended, never your company, drivers, photos, notes or the exact place. If you stop using Scratch Spy, your data is deleted after you have exported it, and only that anonymous record per incident stays with the VIN.
That's exactly the gap this closes. If the incident happened during the lease, it's already documented with a timestamp and location the moment it occurred, not guessed at handback. You have a real record tying the damage to a specific date, not an argument about when it appeared.
They can dispute anything, that's their right, but a timestamped GPS record, combined with real photo evidence on Professional, is a genuinely different starting point than "we think this happened on your watch." It shifts the conversation from opinion to documented fact.
The whole active portfolio, continuously. Every vehicle currently on lease gets monitored for incidents as they happen, not just the ones scheduled for handback. That's what makes the ongoing value real, not just a once-off check at the end.
An annual platform fee plus a per-vehicle price that falls as your portfolio grows, with an annual minimum. If Scratch Spy is included in the lease, the Essential plan for each lessee is added at a channel price. You agree a number of vehicles up front and the price stays fixed for the term. The platform counts the leased vehicles actually connected and alerts you before you pass the agreed number, so an upgrade is never a surprise.
Yes. Include Scratch Spy in the lease: every lessee gets its own fleet plan for documenting and handling damage, and you get handback and residual value evidence across the whole portfolio. Lessees grant access as part of the lease agreement, so data flows with their consent, and you are alerted before the agreed number of vehicles is passed.
Private cars rarely have fleet telematics, so automatic detection is limited today. What works now is timestamped photo documentation at handover and handback through a capture link, which is exactly where most private-lease disputes arise. Automatic detection needs connected-car data, which we do not integrate yet.
You see the full history for the time the vehicle was yours. A later lessee, buyer or insurer who looks up the VIN sees an anonymous record per incident: the date, what happened, the damage type and the outcome. Never who leased it, drivers, photos or exact places. That makes the history trustworthy at remarketing without exposing anyone.
Usage-based telematics scores driving behavior, speed, braking, mileage. This does something different: it documents a specific parking incident, when and where a stationary vehicle was hit, with a timestamp and, where a camera exists, photo evidence. It's not a risk score, it's evidence for one specific event.
Your insured or brokered fleets subscribe to their own plan and decide which vehicles you can see. You pay a portfolio price: an annual platform fee plus a per-vehicle price that falls with volume, with an annual minimum. You agree a number of vehicles up front, the platform counts the real number through fleets that have granted you access, and you are alerted before you pass it. Access is read-only, through the partner portal.
The evidence package exports as a structured document (PDF or JSON), built to attach to a claim file. A direct API integration into a specific claims system isn't built yet, that's a real Enterprise-tier conversation, not something we'd claim exists today.
Yes. Brokers use the same partner portal, with their own, lower portfolio price. You get documented evidence for your clients' incidents, so you can handle their claims faster and bring facts to renewal negotiations. Recovery from at-fault parties goes to whoever pays the claim, usually the insurer, so for a broker the value lies in service and renewals, not recoveries.
With a fleet's consent you see its confirmed cases with full evidence. For any VIN you see the anonymous history from earlier owners: the date of each incident, what happened, the damage type and how it ended. Drivers, photos, notes, exact times and places, and who the earlier owners were are never part of it. Figures across fleets are only shown when there is enough data to keep every fleet anonymous.
This is built specifically for the parked, unattended window, between rentals, on the street, in a lot, where there's no renter to ask. Damage during an active rental is a separate conversation between you and that renter, this product doesn't cover that scenario.
Not as a built, ready integration today, this connects to your telematics and camera systems, not your booking platform directly. If tying incident evidence to a specific reservation matters to you, that's a real conversation for Enterprise, not something that exists out of the box yet.
As fast as the incident is detected, telematics-based detection is near real-time. With Professional's automatic camera, photo evidence is captured the same way. The real constraint becomes your own review and decision process, not waiting for evidence to show up.
No. Renter references, drivers and photos stay in your own cases. When the vehicle is sold, a later owner who looks up the VIN sees only the date of each incident, what happened and how it ended, never who rented it.
Every parking incident carries a cost: the repair, the time spent investigating, and the claims you can't prove. Scratch Spy turns that into documented, defensible evidence, automatically.
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